Home Internet

Setting Up Home Internet

Customer Service Agent: Hello. Thank you for calling SpeedNet. How can I help you?
Customer: Hi. I would like to set up internet at my home.


Agent: Sure. May I have your address, please?
Customer: Yes, it’s 120 Pine Avenue.


Agent: Thank you. We have two plans: Basic with 50 Mbps and Premium with 200 Mbps.
Customer: What’s the price for each?


Agent: Basic is $50 per month. Premium is $80 per month.
Customer: I’ll take the Premium plan.


Agent: Great choice. When would you like the installation?
Customer: As soon as possible.


Agent: We can send a technician on Friday at 10 a.m. Does that work?
Customer: Yes, that’s perfect.


Agent: Wonderful. The technician will bring the modem and set everything up.
Customer: Thank you very much.
Agent: You’re welcome. Enjoy your new internet service!

When you’re choosing a home internet provider, it’s crucial to ask questions to ensure you get a plan that fits your needs and expectations. Here are some questions to consider:

  • What types of internet service do you offer?
    Understand the options available, such as DSL, cable, fiber, or satellite, and their respective speeds and reliability.
  • What is the maximum speed available for my address?
    Verify the speeds you can get based on your location and whether the speeds meet your needs.
  • What is the monthly cost and are there any additional fees?
    Ask about the base price, installation fees, equipment rental fees, and any other potential charges.
  • What is the contract length and are there any early termination fees?
    Find out if there’s a contract and what the penalties are if you need to cancel early.
  • Are there any data caps or limits?
    Check if there are limits on data usage and what happens if you exceed them (e.g., additional charges or throttled speeds).
  • What is the cost of equipment?
    Determine whether you need to purchase or rent a modem/router and if it’s included in the monthly fee.
  • What kind of customer support is available?
    Ask about the support options, including hours of availability, contact methods, and response times.
  • What is the installation process?
    Find out if professional installation is required or if you can set it up yourself. Also, ask about any associated costs.
  • Are there any promotions or discounts?
    Inquire about any current promotions or discounts for new customers and if they apply to the plan you’re interested in.
  • What happens if there’s an outage or technical issue?
    Understand the provider’s response time for outages and their process for addressing technical problems.
  • Is there a trial period or satisfaction guarantee?
    Check if there’s a trial period during which you can cancel without penalty if you’re not satisfied with the service.
  • Can I upgrade or change my plan later?
    Find out if it’s easy to switch to a different plan or upgrade your service if your needs change.

Asking these questions will help you make an informed decision and choose an internet plan that best suits your needs.