Missed an Appointment

Missed Appointment

Receptionist: Good morning. City Clinic. How can I help you?
Patient: Hello. I missed my appointment yesterday with Dr. Lee. I’m sorry.


Receptionist: That’s okay. May I have your name, please?
Patient: My name is Sarah Kim.


Receptionist: Thank you, Ms. Kim. Would you like to reschedule your appointment?
Patient: Yes, please. When is the next available time?


Receptionist: We have an opening tomorrow at 10:00 a.m. Does that work for you?
Patient: Yes, that’s perfect.


Receptionist: Great. I’ve booked your new appointment for tomorrow at 10:00 a.m.
Patient: Thank you very much.


Receptionist: You’re welcome. See you tomorrow.

If you’ve missed an appointment, it’s important to address the situation promptly and courteously. Here’s how you might handle it:

Apologizing and Acknowledging
  • I’m very sorry I missed our appointment on [date]. I realize the inconvenience this may have caused and sincerely apologize.
  • I regret missing the appointment scheduled for [date] and apologize for any trouble this has caused. It was not my intention.”
Offering an Explanation
  • I apologize for missing our appointment on [date]. I had an unexpected [emergency/issue], and I should have informed you sooner. Can we reschedule?
  • I’m sorry I missed the meeting on [date]. I was caught up with [brief reason], but I understand if there are any consequences. Can we arrange another time?
Requesting Rescheduling
  • I missed my appointment on [date], and I’m truly sorry. Could we please reschedule for a time that works for you?
  • I apologize for not making it to our appointment. I’m still very interested and would like to arrange a new time if possible. What dates are available?
Expressing Understanding and Flexibility
  • I understand that missing our appointment may have caused inconvenience. I am flexible with rescheduling and will make sure to be on time next time. What works for you?
  • I’m sorry for any inconvenience caused by my missed appointment. I’m eager to find a new time that suits your schedule. Please let me know your availability.
Confirming Understanding of Policies
  • I missed our appointment on [date], and I understand there may be policies regarding missed appointments. Please let me know how to proceed and if there are any fees.
  • I apologize for missing the appointment and understand if there are any cancellation fees or policies. Could we discuss rescheduling at your convenience?

Being prompt, honest, and respectful in your communication will help in maintaining a good relationship and finding a suitable solution for rescheduling.